FCCI Partners with Cognizant to Launch Innovative Excess & Surplus Insurance Sector

FCCI Insurance Group (FCCI) has officially launched its new Excess & Surplus (E&S) lines of business, collaborating with Cognizant to modernize its operations and expand its market presence. This pivotal initiative kicked off on October 1, 2024, marking a new chapter in FCCI’s strategic evolution.

Cognizant, a leading professional services company, acts as the system integrator in this partnership, leveraging Duck Creek Technologies’ advanced policy administration system. The modern platform enhances FCCI’s operational efficiencies, automates manual processes, and expedites the introduction of new insurance products, improving expense ratios and core performance metrics.

FCCI’s E&S lines introduce essential coverages, including General Liability, Excess Liability, Inland Marine, Crime, and Property and Package, with the first two lines going live in October and additional offerings scheduled for early 2025.

Dave Patel, Executive Vice President and CIO of FCCI, expressed enthusiasm about the transformation. „These E&S lines represent a significant milestone in FCCI’s modernization journey, positioning us as the ‚one-stop‘ commercial carrier of choice for our agency partners,“ he stated. He acknowledged Cognizant’s crucial role in this successful transformation.

The groundwork for this initiative began in 2023, culminating in the Duck Creek platform implementation at the start of 2024. Cognizant’s delivery team ensured swift implementation, focusing on optimizing cost structures while enhancing the customer experience.

Chris McCloskey, Chief Operating Officer of Duck Creek Technologies, remarked, „Supporting FCCI’s expansion into the E&S market through our Policy with Active Delivery platform highlights our commitment to delivering innovative solutions that empower our clients.“

Ajay Pandita, Senior Vice President at Cognizant, reaffirmed the commitment to progress, noting that this partnership builds on ongoing modernization efforts, leveraging cutting-edge digital solutions for sustainable growth.

The establishment of the Excess & Surplus lines marks a transformative period for FCCI, allowing them to tap into underserved markets and solidify their footprint in the competitive insurance landscape. This strategic collaboration with Cognizant and Duck Creek Technologies underscores their dedication to innovation and excellence in service delivery.